okbae Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the okbae platform ("Platform", "we", "our") and its users ("you", "member"). By creating an account on okbae, logging in, or using any service on the platform, you will be considered to have fully and unconditionally accepted these Terms.

If you do not agree with any part of these Terms, please refrain from using the platform. For any questions, contact our 24/7 live chat support.

1. General Provisions

1.1 Platform Overview

okbae is an online betting and casino platform that provides sports betting, casino games, slots and other entertainment services for users in Bangladesh. The platform operates using SSL encryption technology and ensures fair play.

1.2 Scope of Services

okbae provides the following services:

• Live and pre-match betting on various sports events including cricket, football and kabaddi
• Slot games, fishing games, live casino and card games
• Fast payments via bKash, Nagad, Rocket, Upay and bank transfer
• 24/7 customer support in Bengali
• Bonuses, cashback and VIP benefits for members

1.3 Language and Interpretation

The Bengali version of these Terms shall be considered the authoritative document. In the event of any dispute over the meaning of a word or clause, the platform's interpretation shall be final.

2. Account Registration

2.1 Registration Process

A personal account must be created to use okbae services. At the time of registration you must provide accurate, complete and up-to-date information, including:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Active mobile number
• Valid email address
• Preferred payment method details

2.2 Single Account Policy

Each individual or household may operate only one account. Creating multiple accounts is strictly prohibited and if discovered, all accounts will be permanently closed and any balance held may be forfeited.

2.3 KYC Verification

okbae may request identity verification (KYC) at any time if required. The following documents may be needed for verification:

• Copy of National ID card (NID) or passport
• Proof of address document
• Proof of ownership of payment method

If verification is not completed within the specified time, the account may be temporarily suspended.

3. Age and Eligibility

The following eligibility requirements must be met to use okbae services:

• Must be at least 21 years of age on the date of registration
• Participation in online betting activities must be legally permitted in your area of residence
• Must be capable of managing the account independently and of your own free will
• Betting on behalf of another person or using another person's funds is not permitted

Providing false information about age or identity will result in immediate account closure.

4. Account Security

4.1 Password and Login

You are solely responsible for keeping your account secure. Use a strong password and change it regularly. Never share your login details with anyone.

4.2 Unauthorized Access

If you suspect any unauthorized access to your account, notify our support team immediately. okbae is not responsible for losses caused by misuse or hacking of an account unless it results from a technical error on our part.

4.3 Updating Information

If any details on your account change (mobile number, email, payment method), update them immediately. okbae will not be responsible for payment delays or failures caused by outdated information.

5. Deposits and Withdrawals

5.1 Deposit Rules

The following methods are accepted for depositing funds into okbae:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank and others)

It generally takes a few minutes for the deposited amount to be reflected in the account. If there is any delay, please contact support.

5.2 Withdrawal Rules

Withdrawal requests generally take between 15 minutes and 2 hours to process. The following conditions apply for withdrawals:

• Minimum withdrawal amount is ৳1,000
• The account must be fully verified
• Withdrawals can only be made to a payment method registered in your own name
• Withdrawals may be temporarily held if the wagering requirements of an active bonus have not been met
• Additional verification may be required for suspicious transactions

5.3 Payment Rejection

okbae reserves the right to reject or hold any withdrawal request in the following circumstances:

• KYC verification is incomplete
• There is suspicion of money laundering or fraud
• Evidence of multiple account use is found
• Bonus abuse is suspected

6. Bonuses and Promotional Offers

6.1 Welcome Bonus

New members are eligible to receive a 200% bonus of up to ৳5,000 on their first deposit. The following conditions must be met to claim this bonus:

• The combined total of the bonus amount and deposit amount must be wagered 20 times
• The wagering requirement must be met within the specified time limit for claiming the bonus
• The minimum odds for each bet must meet the applicable rules
• Multiple bonus offers cannot be combined at the same time

6.2 VIP Cashback Program

The okbae VIP program has three tiers:

• Bronze — weekly cashback of up to 0.3%
• Silver — weekly cashback of up to 0.5%
• Gold — weekly cashback of up to 0.8%

You can move up to a higher tier based on regular activity and engagement with the platform.

6.3 General Bonus Terms

The following general conditions apply to all bonuses and promotions:

• Bonuses are applicable only to valid and genuine account holders
• okbae reserves the right to modify, suspend or cancel any bonus offer at any time
• If bonus abuse is proven, the bonus may be cancelled and the account suspended
• Each bonus offer has a specific validity period; expired bonuses will be cancelled automatically

7. Betting Rules

7.1 General Betting Rules

The following rules regarding betting on okbae must be strictly followed:

• A bet that has been confirmed cannot be changed or cancelled
• You cannot place a bet for an amount greater than your balance
• Incomplete bets due to technical issues will automatically be considered void
• okbae reserves the right to cancel bets recorded after an event has started

7.2 Odds and Results

okbae always tries to provide the best and fairest odds. However, odds may change in the following cases:

• Bets placed at clearly incorrect odds may be cancelled
• If an event is cancelled or postponed, bets will be refunded
• The decision of the relevant sports governing body is final in determining results

7.3 Match Fixing

Participation in any betting activity related to match fixing or illegally influencing the outcome of any event is strictly prohibited. If such activity is detected, the account will be immediately closed and the relevant authorities will be notified.

8. Prohibited Activities

The following activities are strictly prohibited on the okbae platform:

• Using multiple accounts or betting through a third party's account
• Applying betting strategies designed to abuse bonuses
• Transactions intended for money laundering or cleaning illegal funds
• Attempting to hack or gain unauthorized access to the platform's software or systems
• Betting using automated bots or software
• Fraudulent conduct toward other members
• Inappropriate or aggressive behavior toward platform staff
• Operating an account using a false identity or false information

9. Account Suspension & Closure

9.1 okbae's Rights

okbae reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• If evidence of a terms violation is found
• If fraud or illegal activity is suspected
• If KYC verification fails or false information is provided
• In the case of an account that has been inactive for an extended period
• Upon instruction from a court or law enforcement agency

9.2 Closure by Member

You may request to close your account at any time. Before making the request, ensure there are no pending bets or withdrawals on the account. Processing an account closure request may take up to 7 business days.

10. Responsible Gaming

okbae believes that gambling and betting should be an entertainment activity, not a means of financial solution. We are committed to responsible gaming and provide the following tools:

• Deposit Limits: Set a maximum limit on daily, weekly, or monthly deposits
• Betting Limits: Restrict the amount wagered within a specified period
• Self-Exclusion: Exclude yourself from the platform for a set period of time
• Activity Statement: Facility to review your betting history

If you feel that gambling is having a negative impact on your life, please contact us immediately via live chat or visit the Responsible Gaming page.

11. Privacy

Protecting your personal information is very important to us. okbae's detailed policy on the collection, storage, and use of your information is described on the Privacy Policy page. In brief:

• Your information is protected by SSL encryption
• Information is not shared with third parties except for the purpose of providing services
• Information may be shared with regulatory authorities as required by law
• You have the right to view, correct, or delete your information

12. Limitation of Liability

okbae does not accept any liability for the following:

• Disruption to betting or gaming due to internet connection failure
• Delays in transactions caused by third-party payment service providers
• Losses caused by issues with your device or software
• Losses due to unauthorized account access (if you have not followed the security requirements)
• Service disruption due to unforeseen or unavoidable circumstances (Force Majeure)

okbae's total liability shall in no circumstances exceed the current balance in your account.

13. Dispute Resolution

13.1 Complaints Procedure

For any dispute or complaint, first try to resolve it through our 24/7 live chat support. If it cannot be resolved via live chat, write to us in detail at [email protected].

13.2 Resolution Timeframe

Every complaint will be addressed within a set timeframe after it is received. Additional time may be required for complex matters. The relevant account may be temporarily suspended during the investigation period.

13.3 Final Decision

In all disputes, okbae's decision shall be final and binding, unless a clear technical error is proven.

14. Changes to Terms

okbae reserves the right to amend these terms and conditions at any time. In the event of changes:

• A notice will be sent to the registered email address
• A notification will be displayed on the platform
• The date of change will be updated on this page

Continuing to use the platform after any changes will be considered as your acceptance of the revised terms and conditions. If you do not agree with the revised terms and conditions, please request to close your account.

If any part of these terms and conditions is found to be unlawful or unenforceable, the remaining parts will remain fully in effect. For any questions about these terms and conditions, contact us at [email protected] or speak to us via live chat.